Privacy Policy | Fortitudo

1. Data controller

The data controller is:

S.R.L. “FORTITUDO”

IDNO: 1003600044259

Address: 5 Constructorilor Street, Stăuceni, Chișinău Municipality, MD-4839, Republic of Moldova

E-mail: office@fortitudo.md

Telephone: +373 22 43-61-19

Mobile: +373 60 088 757

2. Data we collect

Through the contact form, we may collect:

your first and last name;
your telephone number;
your e-mail address;
the content of your request and information provided during subsequent communications;
technical information, including your IP address, device type, browser and cookie data.

Please do not submit sensitive data or information that is not necessary for handling your request.

3. Purposes and legal grounds

We may use personal data to:

respond to requests and provide consultations;
prepare quotations and take steps requested before entering into a contract;
communicate with customers and perform contracts;
ensure the operation and security of the website;
comply with legal obligations;
send promotional communications, only where separate consent has been provided.

Processing is based on your request, the performance of a contract, a legal obligation, the company’s legitimate interests or, where applicable, your consent.

4. Recipients of personal data

Data may be accessed only by authorised personnel and service providers necessary for website hosting, IT maintenance, e-mail and communications.

Data may also be disclosed to public authorities where required by law. Where a provider processes data outside the Republic of Moldova, the safeguards required by applicable legislation will be used.

5. Retention period

Data is retained only for as long as necessary for the purpose for which it was collected. Requests and correspondence may generally be retained for up to 3 years after the last interaction. Contractual and accounting documents are retained for the periods required by law.

6. Your rights

Subject to applicable law, you may request:

access to your personal data;
correction or completion of your data;
deletion or restriction of processing;
objection to certain processing activities;
withdrawal of your consent;
data portability, where applicable.

Requests may be sent to office@fortitudo.md. You may also lodge a complaint with the National Centre for Personal Data Protection at datepersonale.md.

7. Data security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

Data is processed under the legislation of the Republic of Moldova, including Law No. 133/2011 on Personal Data Protection and, from 23 August 2026, Law No. 195/2024 on Personal Data Protection.

We may update this Policy following changes to the website, our services or applicable legislation.